These Terms and Conditions set out the basis on which Man With Van Kingston provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a job, or allowing our team to begin work, you agree to these terms. They are intended to be clear, fair, and practical, and they apply to all standard bookings unless we agree otherwise in writing.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Kingston, and references to “you” and “your” mean the customer, account holder, or person requesting the service. A booking may be made by an individual, business, landlord, tenant, agent, or any other authorised person. It is your responsibility to ensure that the person making the booking has authority to do so.

These terms apply to domestic and commercial moves, single-item transport, multi-item transport, loading assistance, unloading assistance, collections, deliveries, and related labour. They also apply where services are booked on an hourly basis, fixed-price basis, or on any other agreed pricing structure. If any special instructions, exclusions, or additional arrangements are agreed in writing, those written details will form part of the contract and will prevail over any conflicting wording in these terms.

The booking process begins when you provide the information needed to assess the job accurately. This may include the collection and delivery locations, access details, item descriptions, estimated volume, dates, preferred time windows, parking restrictions, and any special handling requirements. We may ask questions to determine whether the job can be completed safely, efficiently, and within the time requested. Where information is incomplete or inaccurate, the quote or timetable may need to be revised.

A booking is only confirmed once we have accepted your request and, where required, received any deposit or advance payment. Until then, any quote remains an estimate and does not guarantee availability. We may decline a booking where the job is unsuitable, unsafe, unlawful, or outside our service scope. We may also request photos, an inventory, or further written confirmation before accepting work, especially for larger, fragile, valuable, or specialist items. You agree to notify us promptly of any changes to the job details after booking.

If you require a specific van size, additional helpers, dismantling support, or timed arrival, you must request this at the point of booking. While we will try to accommodate reasonable requests, availability cannot always be guaranteed. If the actual conditions differ from what was described, including access limitations, stairs, parking distance, or item weight, additional time or charges may apply. We reserve the right to adjust the service plan if needed to complete the work safely and lawfully.

All prices will be communicated clearly before work begins, unless the service is arranged on a metered or hourly basis. Prices may be based on time, distance, labour, number of operatives, vehicle size, waiting time, congestion, tolls, parking, handling complexity, and any additional services requested. Any estimate provided in advance is based on the information supplied by you and may change if the actual job differs in material respect.

Payments must be made using the methods we accept at the time of booking or completion. Unless agreed otherwise, payment is due immediately upon completion of the service. For larger jobs, business contracts, or high-value bookings, we may require a deposit, part-payment, or full advance payment. If payment is taken by card, bank transfer, cash, or any other approved method, you must ensure sufficient funds are available and that payment can be processed without delay.

If any invoice remains unpaid after the due date, we may charge interest and recover reasonable debt collection or administrative costs to the extent permitted by law. We also reserve the right to suspend further services, withhold delivery of items where lawful, or cancel future bookings until outstanding sums are settled. Any dispute about an invoice must be raised promptly and in writing; however, undisputed amounts remain payable on time.

Where a booking is cancelled or postponed by you, notice must be given as early as possible. Cancellation charges may apply depending on the amount of notice provided, the resources already reserved, and any costs we have incurred. If a vehicle, crew, or subcontractor has been allocated to your job, or if we have already travelled to site, you may be charged for some or all of the booking value. This is intended to reflect genuine loss and wasted time rather than to penalise the customer.

If you are not present at the agreed time, fail to provide access, are unable to complete payment, or the job cannot proceed because of inaccurate information supplied by you, the booking may be treated as a late cancellation or aborted appointment. In such cases, waiting time, travel time, parking costs, and any other reasonable expenses may be charged. We are not responsible for delays caused by circumstances beyond our control, including traffic incidents, severe weather, road closures, or restrictions imposed by third parties.

We may cancel or reschedule a booking if we believe the work cannot be completed safely, if there is a material change to the job description, if the site conditions are unsuitable, if payment has not been made as agreed, or if a force majeure event prevents performance. Where we cancel for reasons within our control, we will aim to offer an alternative time or refund any advance payment for the unperformed element of the service. No further compensation will be payable unless required by law.

Our liability is limited to the extent permitted by UK law. We will use reasonable care and skill when carrying out moving services, but we are not liable for loss or damage caused by pre-existing defects, insufficient packing, fragile items not properly declared, hidden faults, or instructions given by you or your representative. You are responsible for ensuring that items are appropriately packed, labelled, and ready for transport unless we have specifically agreed in writing to pack them for you.

Where we are responsible for direct loss or damage caused by our proven negligence, our liability will normally be limited to the repair cost, replacement cost, or a reasonable deduction in value, whichever is appropriate and commercially sensible. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under law. We are not liable for indirect, special, or consequential losses such as loss of profit, missed appointments, business interruption, or emotional distress.

It is your responsibility to ensure that valuable items are declared in advance and that any necessary insurance arrangements are in place. Unless otherwise agreed, we do not provide specialist insurance for high-value, antique, artwork, or irreplaceable items beyond the standard cover required by law or any policy we choose to maintain. If you request us to handle unusually valuable goods, we may require additional precautions, revised pricing, or proof of insurance before accepting the booking.

We will not normally disconnect appliances, remove fixtures, handle prohibited goods, or move items that are unsafe, unlawful, or likely to cause damage to property or risk to persons. This includes, but is not limited to, hazardous substances, flammable liquids, pressurised containers, live electrical installations, and items requiring specialist licensing. If such items are discovered during the job, we may stop work immediately and charge for the time already spent. You must tell us in advance about any item that may require special treatment.

Waste removal, disposal, and clearance services are subject to applicable UK waste laws and local regulations. You must not ask us to transport, dump, or dispose of waste illegally. Any waste we remove must be described accurately, separated where required, and handed over in a lawful manner. If the service involves waste collection or disposal, you agree to provide true and complete information about the type and quantity of waste, and to cooperate with any lawful transfer, sorting, or documentation requirements.

We may refuse to take waste that is contaminated, mixed in a way that breaches regulations, or otherwise unsuitable for lawful handling. You remain responsible for the origin of the waste and for ensuring that it is not fly-tipped, improperly transferred, or disposed of without the correct permissions. Where transfer notes, records, or evidence of lawful disposal are required, you must provide accurate details and retain any documents relevant to your legal obligations. We are not responsible for penalties arising from false or incomplete information supplied by you.

You agree to provide safe and reasonable access to the property, including parking access where possible, sufficient clearance for moving items, and permission to use lifts, stairways, loading areas, or common parts where needed. If access is restricted or delayed, additional charges may apply. We may also refuse to carry items that are too heavy, too large, structurally unsound, or unsafe to move without extra equipment. Our team may take reasonable steps to protect floors, walls, and door frames, but such protection is limited to normal moving precautions unless otherwise agreed.

Any time estimates are approximate unless we explicitly state otherwise. Traffic, weather, building access, parking, loading complexity, and the number of items may all affect completion times. If the job takes longer than anticipated because of factors beyond our control or because the service differs from the description provided at booking, we may charge the additional time at the applicable rate. We will aim to communicate any material change as soon as reasonably possible.

We may use employees, agents, or subcontractors to perform all or part of the service. Any such person will act under our direction or on our behalf. However, you must not instruct subcontracted personnel to carry out tasks outside the agreed service scope. Any variation, extra task, or request for additional labour must be approved by us in advance. If not approved, we are not bound to provide it and may decline to do so on the day.

These terms may be updated from time to time to reflect changes in law, business practice, or the services we offer. The version in force at the time of your booking will normally apply to that booking unless a newer version is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any term will be effective unless stated by us in writing.

Privacy and data handling are governed separately, but in the course of providing the service we may collect and use personal information necessary to manage bookings, fulfil contracts, issue invoices, prevent fraud, and comply with legal obligations. We will process such data in accordance with applicable data protection laws. By using our service, you consent to the limited use of your information for these operational purposes.

Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or relating to the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory legal rules provide otherwise. If you are acting as a consumer, your statutory rights are not affected by these terms.