Man with Van Kingston Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Kingston provides removal and related services to private and business customers. By placing a booking with us, you agree to be bound by these terms. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" refers to Man with Van Kingston, the provider of removal and related services.

1.2 "Customer" refers to any individual, partnership, company, or organisation that books or receives services from the Company.

1.3 "Services" refers to any removal, transport, man and van, packing, loading, unloading, or related service provided by the Company.

1.4 "Vehicle" refers to any van or other vehicle used by the Company to carry out the Services.

1.5 "Goods" refers to any property, belongings, furniture, equipment, or items which are the subject of the Services.

1.6 "Service Address" refers to any address where the Services are provided, including collection and delivery addresses.

2. Scope of Services

2.1 The Company provides man and van services, house and flat moves, small office moves, student moves, furniture collection and delivery, and related local removal services.

2.2 The precise scope of work for each booking, including the number of operatives, size of vehicle, estimated duration, and any additional services, will be agreed with the Customer at the time of booking.

2.3 Any changes to the agreed scope of work may result in changes to the price and the time required to complete the Services.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s designated booking channels as made available by the Company from time to time.

3.2 At the time of booking, the Customer must provide accurate and complete information, including:

(a) Full collection and delivery addresses

(b) Details of items to be moved, including any heavy, bulky, fragile, or high value items

(c) Access details at each address, including floor level, lifts, parking restrictions, and distances from parking to the property

(d) Preferred date and time for the Services

(e) Any special requirements, such as dismantling or reassembly of furniture.

3.3 The Company may provide an estimate based on the information supplied by the Customer. If the information is incomplete or inaccurate, the Company reserves the right to amend the estimate or final charge.

3.4 A booking is not confirmed until the Company has acknowledged acceptance of the booking and, where required, received any applicable deposit.

3.5 The Customer is responsible for checking all booking details and ensuring they are correct. Any errors must be notified to the Company as soon as possible.

4. Prices, Estimates and Quotations

4.1 The Company may charge on an hourly rate basis, a fixed price basis, or a combination of both, as advised to the Customer at the time of booking.

4.2 Any estimate or quotation is based on the information provided by the Customer and the assumptions that:

(a) Access is reasonable and safe

(b) Parking is available close to the property

(c) The work can be carried out in a single continuous visit

(d) There are no unexpected delays beyond the Company’s control.

4.3 The Company reserves the right to adjust the final charge if additional time, labour, or trips are required due to circumstances not disclosed or reasonably foreseen at the time of booking.

4.4 Additional charges may apply for waiting time, delays, parking fees, congestion or clean air zone charges, tolls, or additional Services requested on the day of the move.

5. Payments

5.1 The Customer agrees to pay for the Services in accordance with the price and payment terms confirmed at the time of booking.

5.2 The Company may require a deposit to secure a booking. Deposits are usually non-refundable unless otherwise stated in writing.

5.3 Unless otherwise agreed, any balance is payable on completion of the Services on the same day.

5.4 The Company may accept various payment methods as advised to the Customer, such as bank transfer or card payment. The Company does not accept payment by cheque unless expressly agreed in advance.

5.5 If payment is not made on completion of the Services or by the due date agreed, the Company reserves the right to:

(a) Charge interest on overdue amounts at a reasonable rate until payment is made in full

(b) Withhold delivery of Goods until full payment has been received

(c) Take legal action to recover unpaid sums and any associated costs.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible through the same booking channel used or by another method as communicated by the Company.

6.2 If the Customer cancels the booking with more than 72 hours notice before the scheduled start time, any paid deposit may be retained or refunded at the Company’s discretion, subject to any reasonable administrative costs.

6.3 If the Customer cancels the booking with less than 72 hours notice, the Company reserves the right to charge a cancellation fee of up to 50 percent of the estimated price, or retain the deposit, whichever is greater.

6.4 If the Customer cancels on the day of the move, or the Company is unable to carry out the Services because the Customer is not present or access is not available, the Company may charge up to 100 percent of the estimated price.

6.5 Changes to the date, time, or scope of Services are subject to availability and may result in revised pricing. The Company is under no obligation to accommodate changes but will make reasonable efforts to do so.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that adequate parking is arranged for the Company’s Vehicle, including any permits if required

(b) Ensuring that all Goods are ready for transport and properly packed, unless packing services have been expressly booked

(c) Dismantling and disconnecting any items that require it, unless dismantling services have been agreed in advance

(d) Ensuring that all Goods to be moved are owned by the Customer or that the Customer has full authority to move them

(e) Being present or represented at the collection and delivery addresses during the Services.

7.2 The Customer must not ask the Company to transport any items which are illegal, dangerous, explosive, highly flammable, perishable, or otherwise unsuitable for transport in a standard removal vehicle.

8. Excluded Goods

8.1 The Company will not carry the following types of items unless expressly agreed in writing:

(a) Cash, jewellery, watches, or other valuables

(b) Important documents such as passports, legal papers, or financial records

(c) Hazardous materials, including gas cylinders, fuels, chemicals, or paint

(d) Livestock, pets, or plants requiring special conditions.

8.2 The Customer is advised to carry valuable or irreplaceable items personally.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.

9.2 The Company will not be liable for:

(a) Any loss or damage arising from the Customer’s failure to pack items properly, unless the Company has provided packing services

(b) Any damage to Goods where the Customer or a third party has assisted with the loading or unloading against the advice of the Company

(c) Damage to Goods or property arising from inadequate access, narrow stairways, tight corners, or other structural features beyond the Company’s control

(d) Any loss or damage caused by wear and tear, inherent defect, or pre-existing damage.

9.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall not exceed a reasonable limit per booking, as communicated by the Company or as required by applicable law.

9.4 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress.

9.5 Nothing in these terms shall exclude or limit the Company’s liability for death or personal injury caused by the Company’s negligence, or for any other liability which cannot lawfully be limited or excluded.

10. Claims and Complaints

10.1 Any visible loss or damage to Goods or property must be noted to the Company’s operative as soon as reasonably possible and, where practical, recorded at the time of delivery.

10.2 The Customer must notify the Company of any claim for loss or damage in writing within a reasonable period after the completion of the Services.

10.3 The Customer must provide the Company with a reasonable opportunity to inspect any alleged damage before any repair or disposal is carried out.

10.4 The Company will investigate any complaint or claim and may request further information or evidence. The Company will aim to respond within a reasonable time frame.

11. Access, Parking and Delays

11.1 The Customer is responsible for ensuring that there is suitable access for the Vehicle at both collection and delivery addresses.

11.2 The Company is not responsible for any delays caused by traffic, road closures, weather conditions, or other circumstances beyond its reasonable control.

11.3 The Customer will be responsible for any parking charges, penalty charge notices, tolls or fines incurred as a direct result of instructions given by the Customer, such as parking in restricted areas.

11.4 Waiting time caused by the Customer or by third parties, such as delays in gaining access, may be charged at the agreed hourly rate.

12. Waste and Disposal Regulations

12.1 The Company operates in accordance with applicable waste and environmental regulations.

12.2 The Company is not a general waste removal contractor. Any removal of rubbish, household waste, or items for disposal must be agreed in advance as a separate service and may be subject to additional charges.

12.3 Where the Company agrees to transport items for disposal, the Customer confirms that they have the right to dispose of such items and that the items do not include hazardous or prohibited waste.

12.4 The Company will only dispose of items at authorised facilities in line with applicable laws and guidelines. The Customer must not request the Company to dump or abandon waste or unwanted items illegally.

13. Insurance

13.1 The Company maintains insurance cover appropriate for the nature of its Services and vehicles as required by applicable regulations.

13.2 The Customer is responsible for arranging any additional insurance cover for Goods if they require a higher level of protection than that provided by the Company’s standard arrangements.

14. Subcontracting

14.1 The Company reserves the right to use subcontractors or agents to carry out all or part of the Services, provided that the Company remains responsible to the Customer for the performance of those Services in accordance with these terms.

14.2 Where subcontractors are used, they will operate under the Company’s instructions and within the framework of these Terms and Conditions.

15. Data Protection and Privacy

15.1 The Company may collect and process personal data relating to the Customer for the purpose of managing bookings, providing Services, handling payments, and meeting legal obligations.

15.2 The Company will handle personal information in a lawful and secure manner and will not sell or share Customer details with third parties except where necessary to perform the Services, process payments, or comply with legal requirements.

16. Termination

16.1 The Company may refuse or terminate a booking at any time if:

(a) The Customer behaves in an abusive, threatening, or inappropriate manner towards staff or subcontractors

(b) The Customer requests illegal or unsafe activities

(c) The Customer fails to make required payments or breaches these Terms and Conditions.

16.2 In the event of termination for the reasons above, the Customer may be liable for cancellation charges and any other reasonable losses incurred by the Company.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

17.2 Any dispute arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18.2 No waiver by the Company of any breach of these terms shall be considered a waiver of any subsequent breach of the same or any other provision.

18.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior agreements, understandings, or representations.

18.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.